Q&A
Q&A
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About Lift Tickets
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Is there a disability fee?A one-day lift ticket is available for 2,200 yen. (Discount for the person himself/herself only). Please be prepared to present your notebook.
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Can I use credit cards, Pay, and transportation system IC?AVAILABLE AT GROUND BASE TICKET SALES COUNTER, RENTALS, STORES, GOD'S HOT SPRING, AND ALL FOOD AND BEVERAGE OUTLETS.The following cashless services are supported.
Credit Card] VISA, MASTER, JCB, SAISONCARD, AMEX, DISCOVER, Diners Club
[Electronic Money/Pay] iD, WAON, Rakuten Edy, paypay
[Transportation IC] Suica, Kitaca, toica, sugaca manaca, nimoca, pasmo, ICOCA, Hayakaken -
前シーズンのチケットを利用できますかAny tickets cannot be carried over to the next year. Please use your ticket during the applicable season.
About the slopes
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What are the characteristics of the slopes in Kandatsu?The slopes of Kandatsu Snow Resort are characterized by their high circuitability, which allows beginners to efficiently enjoy intermediate to advanced course attractions such as mogul, park, and non-pressure skiing.
The slopes are equipped with three quad lifts and three pair lifts, providing outstanding mobility. The ideal northeastern slope boasts one of the best snow quality and snow coverage. The compact and varied 16 courses have a maximum run length of 3,500 meters, and the average slope is gentle, allowing even beginners to enjoy long runs. -
Is there a Bump?We have a bump course, also known as "holy ground" among some mogul players. Depending on the day's conditions, there may be up to 8 lanes, with a maximum length of 240 meters. Beginners and specialists alike are welcome to enjoy the course.
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Are pets allowed on the slopes?We are sorry, but pets are not allowed on the slopes at our ski resort.
Pets are allowed in the parking lot, but not in the facilities or on the slopes. -
May I ski in costume?No restrictions will be placed on any type of attire as long as it is not offensive to public order and morals.
However, please make sure that the strings, ribbons, etc. do not interfere with your skiing and that you do not drop your attachments on the slopes while skiing.
If you ski in an unusual outfit, the change in weight and balance may lead to an unexpected accident. Patrollers may ask you to leave the slopes if you are deemed to be obstructing other guests or posing a safety hazard. Please enjoy the slopes while paying close attention to safety. -
May I smoke on the slopes?SMOKING IS ONLY ALLOWED IN THE DESIGNATED SMOKING AREAS. THE SMOKING AREA BELOW THE SLOPES IS NEAR THE ENTRANCE TO THE GROUNDBASE, AND THE SMOKING AREA ABOVE THE SLOPES IS A PREFABRICATED AREA NEXT TO THE MIDBASE.Smoking, especially while riding the lifts, may cause fire or ashes to fall on other guests who are skiing, which may be dangerous. Please follow the rules and smoke only in the designated smoking area.
About Rentals
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スノーボード・スキーが初めてなのでレンタルする板の長さなどがわかりません。問題ありません。店内申し込み用紙にてお客様の適正サイズの商品をスタッフがご用意いたします。
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スノーボード・スキー用品を持っていないのですが全てレンタルできますか?レンタルショップではウエア・ボード・ビンディング・ブーツ(スキーはポールも)がレンタル可能です。ご覧いただいているページ内にレンタル商品を記載しておりますのでご確認ください。また、ゴーグル・グローブ・帽子は3点で3,500円で購入可能です。(単品購入はできません)
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レンタルでブーツだけ借りたいのですが、単品でも借りれますか?借りられます。各種単品レンタルのお取り扱いございますのでご利用ください。
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足が大きい(小さい)のですがサイズはありますか?スノーボードブーツは大人22.5~33cm 子供13.5~22cm スキーは大人22.5~32.5cm 子供 15~24cmをご用意しております。各サイズはご覧いただいてるページ内に記載してありますのでご確認ください。
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レンタルでクレジットカード・電子マネーは使えますか?クレジットカード VISA/MASTER/JCB/Amex/Diners/Discover/銀聯はご利用可能です。電子マネーではPaypayがご利用可能です。
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レンタルの「半日」「1日」とは何時間のことですか?半日とは「OPEN~12:00/11:45~17:00」のどちらかをさします。またナイター半日とは「 18:00~22:00 / 22:00~26:00」のどちらかをさします
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Can I make a reservation for a rental?We are not accepting rental reservations at this time. Please apply on-site.
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Can I rent a car during nighttime operation?Rental is open during night skiing.
Night ski rental hours are from 15 minutes before lift start time to 30 minutes after lift end time. -
Do you have snowmoto/snow scoot rentals?スノーモト/スノースクートはGROUND BASE 3F KSRレンタルにて貸出しております。
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Are there any accessories (hats/gloves, etc.) available for rent?小物類の貸し出しは行っていませんが、小物セット(帽子・ゴーグル・手袋)を3,500円で販売しております。
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I signed up for a tour. It was mentioned that there is a discount on rentals, but how much is deducted?The rental discount for tour products is 500 yen off the rental price.
About Night Hours
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Is it open at night ?The season calendar on the events page at
lists the dates of nightly operations.
Please click here to check the applicable dates. -
Which courses are skied during night skiing?It depends on the lifts in operation that day.
Lift availability depends on weather/wind conditions and is announced around 17:00 on the day of operation. Please check the "Operating Information" on the top page of this website. -
Can I rent a car during nighttime operation?Rental is open during night skiing. Night ski rental hours are from 15 minutes before lift start time to 30 minutes after lift end time.
About Kami no yu
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Where can I make a reservation for a private room/nap package at Kaminoyu?Reservations can only be made via the web.
Please click here to make a reservation.
A small number of units may also be available for sale on site if the web inventory is sold out. However, it will be on a first-come, first-served basis at the on-site reception desk, and it is not possible to check inventory or make reservations by phone or other means. -
Can I enter Kami no Yu if I have a tattoo?As a general rule, we do not allow tattooed persons to bathe in the baths.
About baggage
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Can you deliver ski/board boards in advance?We offer a service to receive and keep your luggage such as skis and snowboards if you send them to us in advance by courier or other delivery service.
If you wish to use this service, please send your luggage to the following address.4121-1 Kandatsu, Yuzawa-cho, Minamiuonuma-gun, Niigata 949-6102
Kandatsu Snow Resort "Delivery Counter"
Phone number 025-788-0111
*Please be sure to enter your pickup date in the remarks column.
*Please make sure to indicate the date of pickup in the remarks column.
*Please refrain from delivery by cash on delivery.After skiing, we offer a courier service.
Please visit the "Rental Corner" on the 3rd floor of GROUND BASE to pick up/ship your parcels.
Yamato Transport Co.
Other
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ゲレンデでストライダーで遊べますかコースでストライダーをご利用いただくことはできません。Aリフト乗車前の雪エリア等ではご利用いただけます。
※ベガ・ポラリス等で斜度がゆるくとも、コースでのストライダー利用は危険なため禁止になります。必ずコース以外の指定エリアでのご利用を遵守してください。 -
Are pets allowed on the slopes?We are sorry, but pets are not allowed on the slopes at our ski resort.
Pets are allowed in the parking lot, but not in the facilities or on the slopes. -
I forgot / dropped !Lost and found items can be dropped off at the Information Desk. If you are still on the slopes, please come to the Slope Management Information (MID BASE entrance) or the GROUND BASE 2nd floor information desk.
If you have already left, please fill in the Inquiry Form with as much detail as possible, including the date you forgot/dropped off your items and the items you forgot/dropped off. Kandatsu Snow Resort will contact you once we have verified your lost/missing items.
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GERENDE.
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SCHOOL
4121-1 Kandatsu, Yuzawa-cho, Minamiuonuma-gun, Niigata 949-6102
Kandatsu Snow Resort
tel. 025-788-0111
Kandatsu Snow Resort
tel. 025-788-0111
KANDATSU SNOW RESORT All Rights Reserved.