Q&A

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About Lift Tickets
  • Can I use "snow magic"?
    Snow Maji 19" and "Snow Maji 20" are available.
    ■ Snow Maji 19
    Weekday lift tickets are available for "free". Weekends, holidays, and night-time skiing will be offered at half price.
    Snow Maji 20
    offers "half-price" lift tickets for weekdays, weekends, holidays, and night skiing.
    Please check the conditions of use on each Snow Maji website and come to the ticket
    counter with the necessary items.
    Snow Maji 19 official website
    https://majibu.jp/yukimaji19/pc/
    Snow Maji 20 official website
    https://majibu.jp/yukimaji20/pc/
  • What is the age range for the child/seniors rate?
    Senior citizen rates apply to guests 55 years of age and older, and children's rates apply to elementary school students. In addition, lift tickets are free for preschool children.
  • Is there a disability fee?
    A one-day lift ticket is available for 2,200 yen. (Discount for the person himself/herself only). Please be prepared to present your notebook.
  • Can I use credit cards, Pay, and transportation system IC?
    AVAILABLE AT GROUND BASE TICKET SALES COUNTER, RENTALS, STORES, GOD'S HOT SPRING, AND ALL FOOD AND BEVERAGE OUTLETS.
    The following cashless services are supported.
    Credit Card] VISA, MASTER, JCB, SAISONCARD, AMEX, DISCOVER, Diners Club
    [Electronic Money/Pay] iD, WAON, Rakuten Edy, paypay
    [Transportation IC] Suica, Kitaca, toica, sugaca manaca, nimoca, pasmo, ICOCA, Hayakaken
  • Can I use my ticket for the 2021-2022 season?
    Any tickets cannot be carried over to the next year. Please use your ticket during the applicable season.
About the slopes
  • What are the characteristics of the slopes in Kandatsu?
    The slopes of Kandatsu Snow Resort are characterized by their high circuitability, which allows beginners to efficiently enjoy intermediate to advanced course attractions such as mogul, park, and non-pressure skiing.
    The slopes are equipped with three quad lifts and three pair lifts, providing outstanding mobility. The ideal northeastern slope boasts one of the best snow quality and snow coverage. The compact and varied 16 courses have a maximum run length of 3,500 meters, and the average slope is gentle, allowing even beginners to enjoy long runs.
  • Is there a Bump?
    We have a bump course, also known as "holy ground" among some mogul players. Depending on the day's conditions, there may be up to 8 lanes, with a maximum length of 240 meters. Beginners and specialists alike are welcome to enjoy the course.
  • Are pets allowed on the slopes?
    We are sorry, but pets are not allowed on the slopes at our ski resort.
    Pets are allowed in the parking lot, but not in the facilities or on the slopes.
  • May I ski in costume?
    No restrictions will be placed on any type of attire as long as it is not offensive to public order and morals.
    However, please make sure that the strings, ribbons, etc. do not interfere with your skiing and that you do not drop your attachments on the slopes while skiing.
    If you ski in an unusual outfit, the change in weight and balance may lead to an unexpected accident. Patrollers may ask you to leave the slopes if you are deemed to be obstructing other guests or posing a safety hazard. Please enjoy the slopes while paying close attention to safety.
  • May I smoke on the slopes?
    SMOKING IS ONLY ALLOWED IN THE DESIGNATED SMOKING AREAS. THE SMOKING AREA BELOW THE SLOPES IS NEAR THE ENTRANCE TO THE GROUNDBASE, AND THE SMOKING AREA ABOVE THE SLOPES IS A PREFABRICATED AREA NEXT TO THE MIDBASE.
    Smoking, especially while riding the lifts, may cause fire or ashes to fall on other guests who are skiing, which may be dangerous. Please follow the rules and smoke only in the designated smoking area.
About Rentals
  • Can I make a reservation for a rental?
    We are not accepting rental reservations at this time. Please apply on-site.
  • Can I rent a car during nighttime operation?
    Rental is open during night skiing.
    Night ski rental hours are from 15 minutes before lift start time to 30 minutes after lift end time.
  • Do you have snowmoto/snow scoot rentals?
    SNOWMOTOS/SNOW SCOOTS ARE AVAILABLE FOR RENT AT GROUND BASE 3F RENTAL.
  • Are there any accessories (hats/gloves, etc.) available for rent?
    We do not rent out accessories, but we do sell a set of accessories (hat, goggles, gloves) for 3000 yen.
  • I signed up for a tour. It was mentioned that there is a discount on rentals, but how much is deducted?
    The rental discount for tour products is 500 yen off the rental price.
About Night Hours
  • Is it open at night ?
    The season calendar on the events page at
    lists the dates of nightly operations.
    Please click here to check the applicable dates.
  • Which courses are skied during night skiing?
    It depends on the lifts in operation that day.
    Lift availability depends on weather/wind conditions and is announced around 17:00 on the day of operation. Please check the "Operating Information" on the top page of this website.
  • Can I rent a car during nighttime operation?
    Rental is open during night skiing. Night ski rental hours are from 15 minutes before lift start time to 30 minutes after lift end time.
About Kami no yu
  • Where can I make a reservation for a private room/nap package at Kaminoyu?
    Reservations can only be made via the web.
    Please click here to make a reservation.
    A small number of units may also be available for sale on site if the web inventory is sold out. However, it will be on a first-come, first-served basis at the on-site reception desk, and it is not possible to check inventory or make reservations by phone or other means.
  • Can I enter Kami no Yu if I have a tattoo?
    As a general rule, we do not allow tattooed persons to bathe in the baths.
About baggage
  • Can you deliver ski/board boards in advance?
    We offer a service to receive and keep your luggage such as skis and snowboards if you send them to us in advance by courier or other delivery service.
    If you wish to use this service, please send your luggage to the following address.
    4121-1 Kandatsu, Yuzawa-cho, Minamiuonuma-gun, Niigata 949-6102
    Kandatsu Snow Resort "Delivery Counter"
    Phone number 025-788-0111
    *Please be sure to enter your pickup date in the remarks column.
    *Please make sure to indicate the date of pickup in the remarks column.
    *Please refrain from delivery by cash on delivery.
    After skiing, we offer a courier service.
    Please visit the "Rental Corner" on the 3rd floor of GROUND BASE to pick up/ship your parcels.
    Yamato Transport Co.
Other
  • Are pets allowed on the slopes?
    We are sorry, but pets are not allowed on the slopes at our ski resort.
    Pets are allowed in the parking lot, but not in the facilities or on the slopes.
  • I forgot / dropped !
    Lost and found items can be dropped off at the Information Desk. If you are still on the slopes, please come to the Slope Management Information (MID BASE entrance) or the GROUND BASE 2nd floor information desk.
    If you have already left, please fill in the Inquiry Form with as much detail as possible, including the date you forgot/dropped off your items and the items you forgot/dropped off. Kandatsu Snow Resort will contact you once we have verified your lost/missing items.